Question: What Is Effective Telephone Communication?

What is telephone communication?

the transmission of speech over a distance either by electric signals propagated along conductors or by radio signals; a type of telecommunication.

Telephone communication permits conversations to be carried on between people (subscribers) separated by almost any distance..

What are effective communicators?

An effective communicator is someone who conveys their message thoroughly and is receptive and responsive to others’ input. Those who are strong communicators speak in a clear, direct manner, using easily understood language.

How do you talk to customer service?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.Think of tone on a spectrum. … Use positive language. … Be brief but not brusque. … Reply in a timely manner. … Always use your customer’s name. … Talk their talk. … Be careful with jokes. … Create a support style guide.More items…

What are effective telephone skills?

Effective telephone skills are predicated on strong communications skills. The four major means of communication are speaking, reading, writing, and listening—with listening being the most important part.

What are the uses of telephone?

Telephone, an instrument designed for the simultaneous transmission and reception of the human voice. The telephone is inexpensive, is simple to operate, and offers its users an immediate, personal type of communication that cannot be obtained through any other medium.

What are the problems of telephone conversation?

These challenges can include lack of body language, no eye contact, long wait times, lack of follow-up, and using slang, jargon, or acronyms. You can use your voice, tone, and careful word choice to ensure your customers have a positive experience with your company.

What are the three stage of telephone call?

The key to successful telephone work is to recognise that there are three distinct stages for the call. The hook, the body and the close.

What is the purpose of a telephone conversation?

Second only to face-to-face communication, telephone conversations allow you to connect directly with your customers as people. This makes every conversation more personal and making your customers feel more valued.

What are effective communication methods?

5 ways to make communication more effectiveUnderstand the Need. You can’t share a message or piece of information effectively until it is clearly defined. … Learn to Listen. Somehow, when we think of communication, it’s almost instinctive to focus on the way we share our thoughts with others. … Manage Passive Communication. … Consider Non-Verbal Image. … Know Your Audience.

What are examples of telephone etiquette?

Telephone EtiquetteBe Prepared.Answer Professionally.Putting A Caller On Hold. The #1 pet-peeve of callers is The Hold. … Control The Conversation. Keep the caller on track. … Take Accurate Messages.Avoid Mouth Noises. Refrain from the following activities while talking with a caller: … Give The Caller Your Undivided Attention. … Be Sincere.More items…

How do you communicate effectively on the telephone?

10 tips for effective communication on the telephonePrepare for the call. … Be clear about what you want to achieve. … Remember the other person has no non-verbal cues. … Think about your tone of voice. … Make sure you listen carefully. … Speak clearly and be succinct. … If you don’t understand something, ask. … Don’t be tempted to do other things at the same time.More items…•Apr 20, 2015

How does telephone communication work?

The sound energy in your voice makes the air vibrate. Vibrating air carries the sound energy into the phone. The diaphragm in the mouthpiece microphone converts sound energy into electrical energy. The electrical energy travels from the phone, via exchanges, to your friend’s phone.

What are 5 good communication skills?

These 5 skills are absolutely necessary for successful communication in the workplace or private life.Listening. Listening is one of the most important aspects of communication. … Straight talking. … Non-verbal communication. … Stress management. … Emotion control.Aug 14, 2020

What are some examples of effective communication?

Continue to develop these skills once you’re hired, and you’ll impress your boss, teammates, and clients.Listening. Being a good listener is one of the best ways to be a good communicator. … Nonverbal Communication. … Clarity and Concision. … Friendliness. … Confidence. … Empathy. … Open-Mindedness. … Respect.More items…

What are the basic telephone skills?

10 Essential Business Telephone SkillsSkill #1 — Answering a Business Call. … Skill #2 — Putting a Caller on Hold. … Skill #3 — Thanking the Caller for Holding. … Skill #4 — Monogramming the Call. … Skill #5 — Avoiding Excuses. … Skill #6 — Giving Spoken Feedback Signals. … Skill #7 — Being Prepared. … Skill #8 — Controlling the Conversation.More items…